Hůlkárna Terms and conditions
Terms and conditions
According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, they are obliged to register the received sales with the tax administrator online; in case of a technical failure, within 48 hours at the latest.
Terms and Conditions
TERMS AND CONDITIONS VALID FROM 01.08.2022
These terms and conditions apply to purchases made in the online store www.hulkarnacanes.com after 1 August 2022. The terms and conditions define and specify the rights and obligations of the buyer and seller, which is Hůlkárna s.r.o., Panská 363/9, BRNO-MĚSTO, 602 00 BRNO 2, IN: 09726896 TIN: CZ09726896.
Bank account number for EUR: 2601931491/2010
IBAN: CZ05 2010 0000 0026 0193 1491
Bank account number for CR: 2501931478/2010
Bank account number for SR: CZ0520100000002601931491
All contractual relations are concluded in accordance with the legal order of the Czech Republic. Relations not regulated by business terms and conditions are governed by Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the Civil Code). If the contracting party is a consumer, relations not regulated by business terms and conditions are also governed by Act No. 634/1992 Coll., Consumer Protection Act, as amended.
Article I. Definition of basic terms
1) Civil Code – Act No. 89/2012 Coll., Civil Code.
2) The customer of our online store is the Buyer. Due to the applicable legislation, the following are distiguished:
- Buyer entrepreneur - (a buyer who is an entrepreneur, and when the contract is concluded, it is clear from the circumstances that the purchase also concerns their business activity),
- Buyer non- entrepreneur - (a buyer who does not make a purchase in an obvious connection with their own business activity- natural and legal persons), and
- Consumer – (a buyer who also fulfills the characteristics of a consumer, see below).
3) Buyer - consumer is any person who concludes a contract with an entrepreneur or deals with them in any other way (only natural persons) outside the scope of their business activity or outside the scope of their independent professional practice
4) "Consumer contract" is a contract concluded by an entrepreneur with a consumer.
5) The buyer entrepreneur is governed by these terms and conditions to the extent that they apply to them, and in the rest by the relevant provisions of the Civil Code.
Article II. Purchase contract
Displaying goods in the online store www.hulkarna.cz is an invitation to submit an offer. The buyer's order is a new draft of the purchase contract. The contract is concluded at the moment of delivery of the seller's binding agreement with this draft, i.e. binding confirmation of the order by the seller. From this moment, mutual rights and obligations established by the purchase contract arise between the buyer and the seller.
The seller reserves the right to cancel the order or its part before concluding the purchase contract in the following cases:
a) The goods are no longer produced or supplied,
b) The supplier of the goods significantly changed the price.
In the event that such situation occurs, the seller will immediately contact the buyer in order to agree on the next course of action. In the event that the buyer has already paid part or all of the purchase price, and the purchase contract is not concluded for the above-mentioned reasons, this amount will be immediately transferred back to their account or address.
The seller has the right to withdraw from the concluded purchase contract if the performance of this contract becomes impossible and if the seller and the buyer do not agree on another, substitute performance.
Immediately after the conclusion of the contract, the seller sends a copy of the contract to the consumer electronically, including all binding attachments.
In the case of consumer contracts - the contract must also contain information provided by the consumer before its conclusion (i.e. also information that is available on the e-shop). These data can be changed if the parties expressly agree. The concluded contract must be in accordance with the information that was communicated to the consumer before the conclusion of the contract. These data can be changed if the parties expressly agree, otherwise the data more favorable to the consumer shall apply as the content of the contract.
The contract is concluded in English, If the circumstances on the part of the seller or the buyer do not prevent it, the contract can also be concluded in another language understandable by the parties.
The concluded contract is archived by the seller for the purpose of its proper fulfillment and is not accessible to third parties. At the request of the consumer, the seller will send the buyer a copy of the purchase contract within the period during which their obligations from defective performance or from the quality guarantee last.
Information on the individual technical steps leading to the conclusion of the contract is permanently available on the website of the online store, see below.
Information on the individual technical steps leading to the conclusion of the contract.
You choose a product that must be marked with the "in stock" icon and a shopping cart is marked next to it. For some walking sticks, it is possible to choose to shorten the stick to order. In the upper right corner there is an option to search for products.
Once you have selected the product, you need to put it in the shopping cart. Just click on the shopping cart icon next to the individual preview of the product. An information panel will appear, which after placing in the shopping cart will offer you the option to continue shopping or go to the checkout and complete the order. Once you have all the goods you want to order in your shopping cart, click on the Go to checkout button and you will see the contents of your shopping cart. If you have a discount coupon from the seller, you can use it now.
You can also access the shopping cart by clicking on the cart icon in the upper right corner. You can use the cross to delete individual items in the contents of the shopping cart. It is also possible to change the number of ordered pieces in the quantity window, but before the next step you need to press the recalculate button. If nothing needs to be changed, if you have selected the goods you want to order in the required quantity, press the continue button.
Here you choose the shipping and payment method. In the next step, it is necessary to truthfully fill in the data required to conclude the purchase contract and the possibility of its fulfillment, these are first and last name, place of residence – street, No., city/town, zip code, telephone, e-mail; legal entities state the name, street address of the seat – street, No., city/town, ZIP code, telephone, e-mail, IN and TIN number. You can add delivery details and insert a text note.
If you want to deliver the goods to a different address than the billing address, unclick that the delivery address is the same as the billing address and a window for filling in the delivery address will appear. Confirm that you agree to the terms and conditions. Press the Send order button to create a binding order, which is a new draft of the purchase contract. The system will automatically send you a confirmation of the order acceptance by email.
Orders for registered buyers are processed in the same way, only invoicing data is automatically pre-filled from the registration data, but it is possible to change them before sending the order.
Registration is not required to create an order. The buyer has the opportunity to check the order before sending it and, if necessary, correct the input data they entered in the order.
The costs of using remote means of communication to place an order are in the normal amount, depending on the tarif of telecommunications services that the buyer uses.
By concluding the purchase contract, the buyer confirms that they have familiarized themselves with these general terms and conditions, including the complaints procedure, and that they agree with them. These terms and conditions, including the complaints procedure, are an integral part of the concluded contract.
The buyer is informed about these terms and conditions and the complaint procedure before placing the order, and has the opportunity to become familiar with them. These terms and conditions are available on the website www.hulkarnacanes.cz in a way that allows them to be archived and reproduced by the buyer. At the same time, they are attached in text form to the binding confirmation of the order by the seller, or to the purchase contract.
Article III. Rights and obligations of the seller and the buyer
The seller undertakes to deliver the purchase item to the buyer in the agreed quantity, quality and design. If the quality and execution are not agreed upon, the seller performs in the quality and execution suitable for the purpose apparent from the contract, otherwise for the usual purpose.
The seller will also deliver to the buyer the documents that relate to the item and enable the buyer to acquire ownership of the item. The item is handed over to the first carrier for transport for the buyer. If the buyer is a consumer, the item is handed over only when the carrier hands it over to him. The buyer undertakes to take over the item and pay the seller the purchase price.
The buyer undertakes to pay the costs of transport, unless otherwise stated in these terms and conditions. The buyer undertakes to provide valid data required for the delivery of the goods. If possible, the buyer inspects the item as soon as possible after taking it over, checks for possible damage to the item and makes sure of its properties and quantity, or as soon as possible after delivery to the destination. The buyer has the right to have their personal data deleted if they request it in writing. The seller is obliged to delete the personal data of the registered customer if they request it in writing. For more expensive orders, the seller has the right to require the buyer to confirm the order (by email or phone).
Article IV. Price
Prices in our online store are final, i.e. including VAT and all other fees that the buyer must pay to collect the goods. The prices take into account the PHE (fee for the disposal of historical electrical waste).
The price specified for the goods at the time of ordering the goods by the buyer applies as the price upon conclusion of the contract between the seller and the buyer. This price will be stated in the order and in the email confirmation of the order. Before placing an order, the buyer has the opportunity to familiarize themselves with the fact for how long the offer or price remains valid.
Shipping costs, which may vary according to the specific order (depending on the chosen shipping method), are subsequently added in the order form.
Discounts and promotional prices are valid until stocks last and until the next update of the offer.
Article V. Terms of delivery and payment
Section 5.01 Shipping and Payment Methods
The method of delivery of goods is chosen by the buyer during the process of creating an order.
Goods can be delivered in the following ways:
GLS Delivery to selected countries (EU) - 7 euros
+ 7 euros for payment in advance to the account/payment by card
GLS Delivery delivery in the Czech Republic - 3 euros
+ 2 euros for delivery with payment to the carrier
+ 0 euros when paying in advance to the account/payment by card
Personal collection at the store - free of charge
Section 5.02 Delivery and Payment Terms
Payment methods:
During the process of filling out the order, the buyer is prompted to choose a method of payment for the goods.
Cash at the point of sale - this payment method is chosen by the buyer if they want to pay for the goods directly at the point of sale, when picking up the goods in person.
Cash on delivery (only for delivery in the Czech Republic) - this method of payment is chosen by the buyer if the goods are delivered by a transport service. In this case, the goods are paid for upon receipt.
By bank transfer – with this method of payment, the buyer transfers the money for the goods to the seller's account (payment is made in advance). The goods are sent to the buyer after crediting the purchase price including shipping to the seller's account and delivered without any additional fees.
When paying from a foreign bank account, the buyer pays the bank transaction fees in full.
We will provide you with any information via email: info@hulkarna.cz.
Section 5.03 Delivery Time
If the goods are "in stock", the seller will hand over the goods for transport immediately (within 3 working days from the conclusion of the purchase contract.) For goods that are "not in stock", the seller will hand over the goods to the carrier within 3 working days from the date of receipt of the goods from suppliers. The delivery period for goods that are not in stock at the seller can range from 3 to 90 days.
After receiving the order and prior to its binding confirmation, the seller will verify the availability and delivery time with their supplier. The seller informs the buyer about the expected delivery date. The buyer is entitled to withdraw their order after notification of the delivery date.
The seller is entitled to withdraw from the concluded contract in the event that the delivery period confirmed by the supplier exceeds 8 weeks. This period can be extended at the buyer's request. The seller undertakes to immediately inform the buyer of any changes.
The shipping time depends on the chosen method of transport and the conditions of the specific carrier. For delivery periods abroad, the buyer expects a reasonable extension of the period.
Article VI. Rights from defective performance and quality guarantee
1. The buyer's rights from defective performance are based on a defect that the item has upon acceptance, even if it becomes apparent only later. The buyer's right is also based on a defect that arose later, which the seller caused by breaching their obligation.
2. As part of the complaint, the buyer also applies the rights from the provided Quality Guarantee. With a quality guarantee, the seller undertakes that the item will be suitable for use for the usual purpose or that it will retain the usual properties for a certain period of time. The indication of the warranty period or the period of use of the item on the packaging or in advertising also has these effects. A quality guarantee can also be provided for an individual part of the item. The contractual warranty conditions for specific products are listed in the Warranty Certificates (confirmations) and may differ for individual products and manufacturers. The buyer does not have a right from the warranty if an external event caused the defect after the risk of damage to the property has passed to the buyer.
3. The buyer non-entrepreneur is entitled to exercise the right from a defect that occurs with consumer goods within 24 months of receipt.
This does not apply in case of:
- item wear caused by its usual use,
- defects in an item sold at a lower price for which a lower price was agreed,
- it follows from the nature of the matter.
The buyer non- entrepreneur does not have the right from defective performance, if they knew before taking over the item that the item had a defect, or if the buyer himself caused the defect.
4. At the request of the buyer non- entrepreneur, the seller will confirm in writing the extent and duration of their obligations in the event of defective performance.
5. The buyer shall notify the seller of the defect without delay after they could have discovered it during a timely inspection and due care. If it is a hidden defect, the same applies, but no later than two years after handing over the item. If the buyer does not report the defect in accordance with this paragraph, the seller will raise an objection that the defect was not reported in time and the court will not grant the buyer a right from defective performance.
6. If the buyer does not notify the defect in time, they lose the right to withdraw from the contract.
7. When reporting a defect, the buyer proceeds in accordance with the complaints procedure.
Section 6.01 Rights from Defective Performance
An item is defective if it does not have the properties specified by the contract (quantity, quality, design). The fulfillment of another item and defects in the documents necessary for the use of the item are also considered a defect.
(a) Material Breach of Contract
If defective performance is a material breach of contract, the buyer has the right to:
1. have the defect removed by delivering a new item without a defect or by delivering a missing item,
2. have the defect removed by repairing the item,
3. receive a reasonable discount from the purchase price, or
4. withdraw from the contract.
A material breach of duty is one which the breaching party already knew or must have known at the time of concluding the contract, that the other party would not have concluded the contract if it had foreseen this breach; in other cases, it is considered that the violation is not material.
The buyer informs the seller which right they have chosen when reporting a defect (see complaints procedure). If the buyer does not choose their right in time, they have the same rights as in the case of a minor breach of contract.
(b) Minor Breach of Contract
1. If defective performance is a minor breach of contract, the buyer has the right to:
* have the defect removed,
* receive a reasonable discount from the purchase price.
2. As long as the buyer does not exercise the right to a discount on the purchase price or withdraw from the contract, the seller can supply what is missing or remove the legal defect. Other defects can be removed by the seller at their choice by repairing the item or delivering a new item. The choice must not cause unreasonable costs to the buyer.
3. If the seller does not remove the item's defect in time or refuses to remove the item's defect, the buyer may request a discount from the purchase price, or may withdraw from the contract. The choice made cannot be changed by the buyer without the consent of the seller.
4. Upon delivery of a new item, the buyer returns the originally delivered item to the seller at their expense.
5. The buyer cannot withdraw from the contract or demand the delivery of a new item if they cannot return the item in the condition in which they received it.
This does not apply:
* if there was a change in condition as a result of an inspection to detect a defect in the item,
* if the buyer used the item before the defect was discovered,
* if the buyer did not cause the impossibility of returning the item in an unchanged state by action or omission, or
* if the buyer sold the item before the defect was discovered, if they used it, or if they changed the item during normal use. If this happens only in part, the buyer returns to the seller what he can still return and gives compensation to the seller up to the amount in which they benefited from the use of the item.
Section 6.02 Special arrangement – Buyer non- entrepreneur
The provisions of this section apply only to purchase contracts that the buyer does not conclude in an obvious connection with their own business activity.
(a) Acceptance Quality
The seller is responsible to the buyer that the item has no defects when the buyer takes it over. Especially for the fact that, at the time of acceptance by the buyer:
* has the properties that the parties have agreed upon, and in the absence of an agreement, such properties that the seller or manufacturer has described or that the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by the seller,
* is suitable for the purpose that the seller states for its use or for which a thing of this type is usually used,
* corresponds in quality or design to the contracted sample or original, if the quality was determined in this way,
* is in the corresponding quantity, measure or weight and
* meets the requirements of legal regulations.
If a defect becomes apparent within six months of receipt, it is considered that the item was defective upon receipt!
If the item does not have the characteristics mentioned above, the buyer may request:
1. free removal of the defect (especially if the defect can be removed without unnecessary delay and in cases where the demand for the delivery of a new item without defects would be unreasonable due to the nature of the defect),
2. even the delivery of a new item without defects (provided that this is not unreasonable due to the nature of the defect). If the defect concerns only a part of the item, the buyer can only request the replacement of the part.
3. If the above is not possible, the buyer can withdraw from the contract.
4. The buyer has the right to request a reasonable discount as an alternative to all the above claims. They have this right even if the seller cannot deliver a new item without defects, replace its part or repair the item, as well as if the seller does not remedy the situation in a reasonable time or if the remedy would cause significant difficulties for the consumer.
(b) Rights in case of repeated occurrence of defect and in case of multiple defects
The buyer has the right to receive new items or have parts replaced even in the case of a removable defect, if they cannot use the item properly due to the repeated occurrence of the defect after repair or due to a larger number of defects. In such a case, the buyer has the right to withdraw from the contract.
(c) Warranty of Quality
If the time period during which the item can be used is indicated on the item sold, on its packaging, in the instructions attached to the item or in the advertisement in accordance with other legal regulations, it is considered that this is a provided quality guarantee.
Section 6.03 Sale of second-hand or defective goods
The online store hulkarnacanes.com also sells second-hand or modified products, products with a defect or products whose useful properties are otherwise limited. These products are sold exclusively separately from other products in the Discounted/Sales section (II category). The buyer is clearly informed of this fact in advance in the product description, this fact is also clearly marked in the purchase receipt.
In the case of the purchase of used/second-hand goods, the buyer non- entrepreneur is entitled to exercise the right from defective performance within a period of at least 12 months.
The buyer has no rights from defective performance:
- for items sold at a lower price due to a defect for which a lower price was agreed,
- in the case of a used item for a defect corresponding to the degree of use or the item wear already had when the buyer took it over.
If in this case the item has a defect for which the seller is liable, the buyer has the right to a reasonable discount instead of the right to exchange the item.
Article VII. Complaints Procedure
The course of the complaint procedure in the event of defective performance is governed by this complaint procedure. In the event that the buyer is a consumer, the Consumer Protection Act, as amended, also applies.
1. Rights from defective performance apply to the seller from whom the item was purchased. The place of claim is the seller's place of business. The goods can be delivered by post or in person – after telephone arrangement (tel: +420 774 725 644). Goods sent on cash on delivery will not be accepted.
However, if the confirmation (warranty certificate) specifies another person designated for the repair, who is at the seller's place or at a place closer to the buyer, the buyer will exercise the right to repair with the person designated to carry out the repair. The person thus designated for repair will carry out the repair within the period agreed between the seller and the buyer when purchasing the item.
2. When making a complaint, the buyer describes the defect in the product. If the defect does not occur permanently, it is also advisable to state the conditions under which it occurs.
3. The buyer shall inform the seller upon notification of the defect or without undue delay after the notification of the defect, which right they have chosen from defective performance. The choice made cannot be changed by the buyer without the consent of the seller.
4. Recommendation! Since the buyer is responsible for the goods during transport in the event of a claim, we recommend using the original packaging if possible. The shipment should be insured in the buyer's own interest.
5. The seller decides on the complaint immediately, in more complex cases within 3 days. This period does not include the time required for a professional assessment of the claimed defect. At the latest, the complaint, including the removal of the defect, will be processed within 30 days. This period can be extended by agreement with the consumer. After the expiration of this period, the consumer has the same rights as in the event of a material breach of contract.
If the buyer justifiably complains of a defect to the seller, the period for exercising rights from defective performance or the warranty period does not run for the period during which the buyer cannot use the defective item. The duration of the claim is calculated from the day after the claim is made to the day the claim is settled, i.e. the time when the buyer was obliged to take over the item. The buyer is informed about the processing by email. The buyer will be sent a written or e-mail statement regarding the complaint (justified or unjustified).
Damage to the item due to transportation
The buyer, who is not a consumer, is obliged to inspect the goods immediately upon receipt. If mechanical damage to the packaging of the product is detected, the buyer is obliged to check the condition of the goods and, in case of damage, make a record of the damage in the presence of the carrier. The carrier is responsible for damage during transportation. On the basis of the record, the customer will be provided with a reasonable discount or a new product will be delivered after the conclusion of the damage event with the carrier.
By signing the delivery note, the buyer agrees to take it over and confirms that it arrived undamaged due to transport. The above procedure is also recommended for the buyer who is a consumer. Failure to follow the recommended procedure during and after taking over the goods, however, cannot in any way worsen their position when exercising rights from defective performance.
Article VIII. Other provisions
Supervision of compliance with the obligations set out in the Consumer Protection Act is carried out by the Czech Trade Inspection. Supervision of compliance with the obligations set out in Sections 9 to 13, Sections 14a to 16 and Section 18 of the above-mentioned Act in the area of trade and services is also carried out by municipal trade authorities.
In the event of a dispute regarding the rights and obligations arising from the contract, the parties to the contract may turn to one of the existing systems for the out-of-court resolution of consumer disputes. Out-of-court dispute resolution – ADR is offered, among other things, by the Consumer Defense Association of Moravia and Silesia, more information: http://www.sos-msk.cz/adr/.
Article IX. The consumer's right to withdraw from the contract (conditions, deadline and procedure for exercising this right)
If the purchase contract is concluded without the physical presence of the parties through means of remote communication (internet), the consumer has the right to withdraw from the contract under the conditions specified in the annex to the purchase contract - Information on exercising the right to withdraw from the contract (Download HERE). To exercise this right, the buyer can use the Sample withdrawal form (Download HERE).
The consumer cannot withdraw from the contract for the supply of digital content, if it was not delivered on a physical medium and was delivered with the prior express consent of the consumer before the expiry of the period for withdrawal from the contract. The consumer cannot withdraw from the contract if the goods are modified according to the customer's wishes (length adjustment, text entry...).
Article X. Protection of personal data
By using the online store www.hulkarnacanes.com, the buyer, as well as a registered person who is not a buyer, consents to the collection and processing of data about their orders, purchases and personal data (name, surname, residential address, delivery address, telephone contact, email contact , date of birth, ID number and VAT number for entrepreneurs, business name or name for legal entities, registered office for natural persons doing business).
The seller will only use this data for internal purposes and will not pass it on to third parties, with the exception of the transfer of personal data necessary for the delivery of shipments to carriers, so that the purchase contract can be fulfilled. The data will be processed indefinitely. The provision of personal data is voluntary.
The buyer can request to have their contact data changed or deleted at any time via email.
Registration with the Office for Personal Data Protection under the number 00049436.
Article XI. Out-of-court consumer dispute resolution
In the event that a consumer dispute arises between the seller and the consumer from the purchase contract or from the contract for the provision of services, which cannot be resolved by mutual agreement, the consumer can submit a proposal for an out-of-court settlement of such a dispute to the designated entity for the out-of-court resolution of consumer disputes, which is the Czech trade inspection based in Prague.
Address:
Česká obchodní inspekce
Ústřední inspektorát - oddělení ADR
Štěpánská 15
120 00 Prague 2
Email: adr@coi.cz
Website: http://adr.coi.cz
The consumer can also use the online dispute resolution platform established by the European Commission at http://ec.europa.eu/consumers/odr/.
These terms and conditions take effect on 1 August 2022.
These terms and conditions were consulted by the Consumer Defense Association of Moravia-and Silesia. Their compliance with valid legislation is certified by the OK Business Terms and Conditions logo. In case of confusion regarding the wording of these terms and conditions, you can contact the Consumer Defense Association of Moravia-and Silesia either by email: poradna@sosmsk.cz or by phone: +420608722582.
Information on exercising the right to withdraw from the contract
1. The right to withdraw from the contract
1.1 "You have the right to withdraw from this contract within 14 days without giving a reason."
1.2 "You have the right to withdraw from the contract within 14 days from the day following the day:
a) when you or a third party designated by you (other than the carrier) takes over the goods,
b) when you or a third party designated by you (other than the carrier) takes over the last delivery of the goods (in the case of a contract relating to different goods ordered by the consumer within one order and delivered separately),
c) when you or a third party designated by you (other than the carrier) takes over the last item or part of the goods (in the case of a contract relating to the supply of goods consisting of several items or parts).
1.3 "For the purposes of exercising the right to withdraw from the contract, you must inform the seller of your decision to withdraw from this contract on their company adress:
Hůlkárna s.r.o. ,
Panská 9, 602 00 BRNO
IN: 09726896
TIN: CZ09726896
Tel: +420774 725 644
Email: info@hulkarna.cz
in the form of a clear statement (e.g. a letter sent via a postal service provider, fax or e-mail). You can use the attached sample withdrawal form, but it is not your obligation."
1.4 "In order to comply with the deadline for withdrawing from this contract, it is sufficient to send a notification about the exercise of the right to withdraw from the contract before the expiry of the relevant deadline."
2. Consequences of withdrawal from the contract
2.1 If you withdraw from this contract, we will refund to you without undue delay all payments we have received from you, including delivery costs (except for additional costs incurred as a result of your chosen delivery method other than the cheapest standard delivery method offered by us) no later than 14 days from the day we were informed of your decision to withdraw from the contract. For refunds, we will use the same payment method that you used to make the initial transaction, unless you have specifically specified otherwise. In no case will this incur additional costs for you. Payment will not be refunded until we receive the returned item or until you provide proof that you sent the item back, whichever comes first.
2.2
a) Acceptance of goods
Send the goods back without undue delay, no later than 14 days from the day on which you notify us that you withdraw from this contract, or hand them over to the address:
Renata Machová
Hůlkárna s.r.o., Panská 9, 602 00 BRNO
IN: 09726896
TIN: CZ09726896
Tel: +420774 725 644
Email: info@hulkarna.cz
The deadline is considered to have been met if you send the goods back to us before the 14 days/3 weeks have expired.
b) Costs associated with taking over the goods
The buyer will bear the direct costs associated with returning the goods.
c) Liability for a reduction in the value of returned goods
The buyer is only responsible for the reduction in the value of the goods as a result of handling these goods in a way other than that which is necessary to become familiar with the nature and properties of the goods, including their functionality."
Sample withdrawal form
(fill in this form and send it back only if you want to withdraw from the contract)
Notice of withdrawal from the contract
Recipient
Hůlkárna s.r.o.
Panská 363/9
602 00 BRNO-MĚSTO
IN: 09726896
TIN: CZ09726896
Tel: +420774725644
Email: info@hulkarna.cz
I announce / we announce (*) that I / we hereby withdraw (*) from the contract for the purchase of these goods (*) / for the provision of these services (*)
.............................................................................................................................................................................................................................................................................................................................................
Date of order (*) / Date of receipt (*)
...............................................................................................................
First and last name of consumer / consumers
................................................................................................................
Address of the consumer / consumers
................................................................................................................
Signature of the consumer/consumers
(only if this form is sent in paper form)
.................................................................................................................
Date
.................................................................................................................
(*) Strike out what does not apply
